Privacy Policy
for Messaging Services

This policy applies to information collected through:

• Our website and quote forms
• Customer service and sales communications
• Meta messaging channels (WhatsApp, Instagram, Facebook Messenger) connected to our business tools

Depending on how you interact with us, we may collect:

• Contact details (name, phone number, email)
• Shipping request details (pickup and delivery locations, vehicle details, preferred timing)
• Message content and attachments you send to us
• Technical data (IP address, browser/device type, cookies, analytics events)
• Public profile identifiers from messaging platforms (for example, platform username or account ID)

• Provide quotes and transport-related support
• Communicate with you about your requests and services
• Improve response quality, operations, and website performance
• Prevent abuse, fraud, and unauthorized activity
• Comply with legal and regulatory obligations

• Performance of a contract or steps requested before entering a contract
• Legitimate business interests (customer support, service improvement, security)
• Consent (where required by law)
• Compliance with legal obligations

We may share information with trusted service providers that help us operate our business, such as CRM, messaging, website hosting, analytics, and communications providers. We may also disclose information when required by law or to protect legal rights and safety.

We keep personal information only as long as necessary for the purposes described in this policy, including customer service, operational records, and legal compliance requirements.

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection regarding your personal information.